Política de envío

Shipping Policy

 

Thank you for shopping with Belliora.

Our goal is to deliver your order as quickly and safely as possible. Please read our shipping policy below before placing your order.

Order Processing

All orders are processed within 1–2 business days (Monday to Friday, excluding public holidays).

Once your order has been processed and shipped, you will receive a confirmation email with your tracking information (when available).

Please note that processing times may be longer during holidays, promotional campaigns, or periods of high order volume.

Delivery Times

Estimated delivery times are:

🇵🇹 Portugal: 4–8 business days

🇪🇸 Spain: 5–10 business days

🇮🇹 Italy: 5–10 business days

Please note that these are estimated delivery times and are not guaranteed.

Unexpected delays caused by courier services, customs, weather conditions, or other circumstances beyond our control may occur.

Shipping Costs

We are pleased to offer Free Standard Shipping on all orders shipped to our supported countries.

No minimum purchase is required.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number (when tracking is available).

You can use this tracking information to monitor the status of your delivery.

Incorrect Shipping Information

Please ensure that your shipping address is correct before completing your purchase.

Belliora is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping details, please contact us immediately after placing your order.

Lost or Delayed Packages

If your package has not arrived within the estimated delivery period, please contact our support team.

We will work with the shipping carrier to investigate the issue and provide an appropriate solution.

Customs and Import Duties

Orders shipped within the European Union are generally not subject to additional customs duties or import taxes.

If customs charges apply due to local regulations, the customer is responsible for any applicable fees.

Delivery Issues

If your package arrives damaged, incomplete, or incorrect, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

  • Your order number
  • Photos of the product
  • Photos of the packaging
  • Photos of the shipping label

Contact Us

If you have any questions regarding shipping, please contact our support team.

Email: bellioracosmetic@gmail.com

We aim to respond to all inquiries within 24 business hours.